How Can We Help Today?
Owned and operated by Vital Sync Athletic, our team is ready to assist with orders, product questions, or anything else.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on how to initiate a return and what qualifies, please refer to our Return Policy page.
Can I exchange an item instead of returning it?
Yes, exchanges are available within the return window. Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose between different basketball hoop or sauna models?
Each product page includes detailed specifications covering dimensions, materials, and features. If you are comparing models or need guidance on what fits your space, send us a message and we will help you narrow it down.
Do your barrel saunas and pergolas require assembly?
Most barrel saunas and pergolas do require customer assembly upon delivery. Each unit ships with detailed instructions and hardware, and product pages note assembly requirements so you know what to expect.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Timely Responses
We aim to reply to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If something is not the right fit, our 30-Day Returns policy is designed to make the process straightforward.
